MKT214 Mass Communications Quiz

COM214: Mass Communications Quiz 1

1] There are eight elements of communication process. Source is the person who initiates the process by having a thought or an idea that he or she wishes to transmit to some other entity. Encoding is the activities that a source goes through to translate thoughts and ideas into form that may be perceived by senses. The translated thoughts and ideas are called messages, the actual physical product the source encodes. Channels are the ways the message travels to the receiver. Decoding is the opposite of the decoding process. It includes activities that interpret physical messages into a form that has eventual meaning for a receiver. Receiver is the person who is the target of the message, or can also be considered as the ultimate goal of the communication process. Feedback refers to the response of the receiver that shape and later subsequent messages of the source. Noise is the interference that disrupts the communication process and can be experienced by both the source and receiver.

Among these eight elements, the most important ones are the message and feedback as well as the receiver. The message has to be straightforward and simple, with specific details if necessary, leaving no room for interpretation. If the message is vague and ambiguous, there might be misinterpretation and message would not get through clearly. Information would be jumbled up and instruction not listened to. The feedback is also an important element due to the fact that it tells the source if the receiver has obtained the message exactly as the source wanted him to. Finally, the receiver is also important because it would determine the formality of conveyed message, be it formal or informal. If the receiver is a family member or friend, the message can be informal but if the receiver of the message is an employee or colleague, the message has to be more formal.

2] Noise is the interference that disrupts the communication process and can be experienced by both the source and receiver. The three types of noises are semantic, mechanical, and last but not least environmental. Semantic noise is disruption caused by different understanding, typically meaning of the same words in different countries. For example, in America, the word ‘chips’ means a thin slice of food (usually potatoes) while in Britain, it actually refers to strips of food (typically potatoes) or commonly known in America as French Fries.

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Mechanical noise involves devices used in communication such as television, telephone or ink pen. For instance, the ink used in the pen is running out and as a result, the words written are not clear. This dodgy pen ink is considered as a mechanical noise.Featured image

Environmental noise refers to disruptive distractions that are external to the communication process and sometimes is out of the communicators’ control. Let’s say, while one is using the computer to write an email with the aim of informing the employees that there would be a meeting at 8 a.m. sharp, but one suddenly receive an equally important call. This call is known as environmental noise.

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I remember the moment when I experience the most embarrassing communication breakdown, which happen due to environmental noise. I was writing a message down to send through instant messaging application, the

Blackberry Messenger and because a friend distracted me by calling out my name and talking to me, I typed in what I was supposed to say and said out loud what I was supposed to type. Since the topics of the two conversations are completely unrelated, the two receivers in the separate communication circle realised what had happened.

3] In interpersonal communication, one person is interacting with other person or group without the aid of mechanical device. The source and receiver in this form of communication are within each other’s physical presence, or in other words, face to face. The noise that can be affecting this communication are semantic and environmental but not mechanical due to the fact that no devices are utilised in this type of communication.

In Machine Assisted Interpersonal Communication, one or more people are communicating through the means of mechanical devices with one or more receivers. This allows source and receiver to be separated by both time and space, but requires two stages, encoding and decoding. Since the usage of mechanical devices is present, all the three types of noises can affect the mass communication.

Mass Communication is the process by which a complex organisation with the aid of one or more machines produces and transmits public messages that are directed at large heterogeneous and scattered audiences. The messages, thus travel though many mediums and requires lots of stages to reach the audience. Thus the messages can be bent or altered accidentally and all three types of noises can affect the mass communication.

4] I think that it matters that I’m not able to tell whether a webcam link to a new band has been made in a bedsit and uploaded by the artist(s) or made to look like that by PR department of a multinational music corporation.

5] The seven trends of current mass communication are:

Audience Segmentation

Segmentation of the mass audience is increasing because:

1. Today’s audience have less available time for media and when they do spend their time on media, they look for content geared towards their special interests.

2.There are more media today to choose from, such as TV, Newspaper, Radio, and Internet.

3. Advertisement have turned from mass media to target marketing

Increase Audience Control

The increase of audience control cause the audience to be able to choose what information they would like to view through filter. These cause easier viewing of medias that we couldn’t do previously, such as experience of filtering videos through Cable TV Networks as compared to the inflexible and low audience control when using VCR. We can also alter the content in the website such as eBay and blogs.

Convergence

Convergence is the method of uniting and focusing. There are three methods to carry out convergence and they are 1. Corporate Convergence (i.e. the convergence of Time and Warner Bros into Time Warner) 2. Operational Convergence (i.e. Recording dialogue and actors acting while making a film), and last but not least 3. Device Convergence (i.e. camera that can both photograph and record visuals as well as audio)

Social media

Social media is the online communications that use special techniques that involve participation, conversation sharing, collaboration and linkage.

Mobile Data

Mobile media consist of Notebooks, iPad, and smartphones.

User Generated Content

User-Generated Content is provided by audience and is enabled by user-friendly technology. An example of a famous online user-generated content is HitRecord, which allows the public to upload their works following a common theme that is free to be interpreted in any way, to create online collaboration.

Multiple Platform

When one says that a content is on multiple platform, it would mean that it is available everywhere and accessible through everything. An excellent example of this is music, as it is accessible from iPod, to smartphone and computers as well as radios.

Mass communication has gone from a fixed menu dinner, where information is given like food on a plate, and audience isn’t able to control the flow of the information receive and digested, to a ‘Vegas buffet’, where audience interacts with the content and not be would inactive in getting information but rather able to choose what they would digest and store in their brains.

6] The reasons to use Social media such as Facebook, Twitter, Path, Instagram and Pinterest are for me to communicate what I’m passionate about, convey my values and believes. Through these social media platforms I can also express my thoughts, share my photographs and ideas as well as inform others about where I currently am or the activities I’m doing (which at this very momment, would be obviously be in front of the computer typing this blog post for COM214 while listening to my mixture of music that I have compiled from different artist.) What’s more is that social media has allowed me to create linkage and affiliation between people who have the same interests and passions. Furthermore, through social media, I can keep in touch with my friends I made over the course of my life and around the world. On top and over that, it is a form of entertainment, as one of Facebook features is games, this would allow me to spend time playing, which I consider a form of stress-reliever.

7] In 10 years, the newspaper industry, like the money industry, would become nearly or completely paperless. Even as you can observe now, there are some companies in the newspaper industry that has gone digital. I’m sure that by a decade time, the millennials might have children of their own, and in that generation time, people would have electronic devices of their own and are connected to the Internet, gaining excess to everything digital. To add to that, the newspaper industry would become environmentally friendly, be it voluntarily or pressured by advocates, thus reducing the amount of printing on any kind of paper gradually until its lowest point of production, zero, nil, no-more paper production, everything in soft-copy. However, on the downside, the newspaper companies might charge for online subscription. Thus, there is a possibility of a shift in those original target market, to those more tech savvy, who are willing to pay for daily news and updates.

8] I get myself updated through different methods, both digital and traditional. Sometimes, I would read hardcopy of Bon Appétit, Epicure, Home And Gardens, as well as other magazines, and newspaper such as The Straits Times, or watch the television, be it BBC News or CNN, maybe even some National Geography. The rest of the time, my eyes would be glued to the computer screen due to the technology available and information accessible just by a click of a button.

MKT211 Assignment 2 Essay Writing No 2: Country Of Origin and its effects on Perception Of Quality

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Ever since I observed people buying a specific brand instead of another, I wondered what it is amongst the many reasons different people have varying selections of brand preference, ranging from more popular to less well-known brands. Could it be people concentrate on the price or maybe because the brand is cheap and affordable? Perhaps it has something to do with its promotion and accessibility? I had a rough idea that people have their own different methods of judging brands and their products and/or services, which could alter their perception towards favoring a certain brand. The question is, what could possibly make them purchase a product from a brand and remain loyal despite other brands being equally great in quality?

After I have carried out intense research, I’ve found that now in an intensely competitive and marketing savvy 21st century, branding is accepted as a fundamental strategy for competitive advantage and basis for success. Both countries and companies have been and still are using branding in order to help promote themselves and establish corporate identity, allowing people to know their country of origin and attract foreign investment.

One of the marketing strategies that countries and company utilize is the Country-of-Origin, which is the term used to describe where products or goods originate from; where it was manufactured. It is most commonly referenced or denoted by the term ‘Made In’ and evokes the association with the place of origin. Based on Kotler and Keller, country-of-origin perceptions are the mental associations and beliefs triggered by a country. Marketers want to use positive country of origin perceptions to sell their products and services.


“The trust people have in brand is built together with the trust they have in place of origin. Very often I have seen the same brand produced in different countries and therefore have different consumer preference. In our sector there is a brand, which produces condiments in the USA and Indonesia. The USA range is leading the segment, the Indonesian product stays on shelf.”


I’m now quite sure everyone has look at a product and checked where it was made from, be it unconsciously or deliberately. Our perception of quality is highly dependent on the origins of the product and services, and that country-of-origin is an important asset to a brand’s strength, story and differentiation.


The millennium consumers are socially minded, environmentally conscious, they care about work ethics and they value sustainability. The millennium consumer makes decisions based on this collective wisdom. Branding is becoming more powerful today because the consumer is firmly positioned in the driver’s seat. Therefore, sustainability is to be regarded as an integral part of strategic branding decisions.” -Dr. Salah S. Hassan


Country Of Origin consists of 4 categories:

Authenticity

Authenticity is the degree to which a brand is measure to by the degree of uniqueness of products or services with distinguishable standards can be connected with the country’s history, people or geographical situation.

Differentiation

Differentiation is the degree to which a brand is measure to distinguishing itself from its competitors through approach, heritage or culture.

Quality standards

Quality Standards is the degree to which a brand is measure to by committed to safety, craftsmanship, manufacturing excellence and transparency.

Expertise

Expertise is the degree to which identified as the ‘best’ in a category or having created or defined it.

The following are three brands that I believe have strong country of origin to the point that foreign consumers are able to identify the brands and not only know the products and/or services, but also where it originated from, where and how are they made and provided, distinguishing the company from other competitors and creating a brand identity.

The following are 3 of my favourite brands that have positively strong country-of-origin perception.

Moleskine

When one hears the brand name ‘Moleskine’, the first thing that comes to mind is expensive, luxurious and definitely Italian. The fact that they had brought back to life the legendary black notebook used by many prominent artists and world-renown thinkers, such as Vincent van Gogh, Pablo Picasso, Ernest Hemingway and Bruce Chatwin, over the past two centuries, gives a sense of absolute creativity and success as well as sense of achievement. Moleskine’s product ranges from notebooks, planners, diaries, sketchbooks even to albums and in 2011 started expanding to other objects connected to reading, travelling and writing, including bags, reading glasses, pens, pencils, cases for digital devices, book-lights and reading stands, all of which helps one be more productive, and efficient. The fact that it is linked to Italy makes it seem as if it is fashionable, after all Milan is one of the world’s capital of fashion. Thus, Moleskine is generally perceived as extravagant, and stylish and yet at the same time functional and allows one to not only manage their time well but also take notes and be creative.


“We need to be more sensitive to Britishness, to domore to show Britishness to the outside world. People like it. It’s cool.A successful brand has geographical roots. Look at fashion. If you mention a label, people immediately know it comes from Paris or Milan and it is better because of that.”


Thames And Hudson

In 1949, Walter and Eva Neurath established Thames And Hudson, with a vision and mission for the brand to reveal the world of art to the general public including those broad non-specialists reading public at an affordable price through books, and create ‘museum without walls’ based on research and findings of top scholars and academics. Thames and Hudson has prided itself on the high quality of its books it produces, in terms of both the content and quality of production. Thames & Hudson publishes books specializing in the arts (fine, applied, decorative, performing), archaeology and history, architecture, design, photography, travel and popular culture, but also publishes in a variety of other areas, especially those of visual interest. This allows Thames and Hudson to allure authors, artists, designers and photographers who are distinguished in their own fields as well as other readers. Though what attracts me is the fact that Thames and Hudson captured the essence of international concept though the name of the company, which is taken from the rivers that flows through both London and New York. The analogy of the rivers with the brand itself amazes me.

Neslté Milo

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Nestle is internationally known as the brand of food processing. It is headquartered in Vevey (Vaud, Switzerland) and is founded mainly by Henri Nestlé, Charles Page, and George Page. The following table is extracted from Nestlé official website.

Nestle vision is to be committed to enhancing the quality of consumers’ life through providing nutrition, health and wellness, while their mission is “Good Food, Good Life”, meaning that they would provide best tasting yet most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night.

One of the most trusted and liked brands that Neslté owns is Milo, which I personally is quite addicted to. Its more malty than what Ovamaltine addict are used to but this malt beverage, like Ovaltine can be prepared either hot or cold with milk or water. Australia is chosen to be the country in which Milo is launched and thus the country of origin (which in this case is Australia) gives a sense of trustworthiness to people, who believes that Milo contains the vitamins and minerals that it provides, and thus people purchase and consume Milo in order to meet the required demands of energy that young minds and bodies require, and because of its support it gives to the Australian sport, Cricket, Milo became strongly associated with sports and good health due to the fact that people in Australia are generally fit.

Overall, I think that knowing the country of origin would affect my perception of quality and satisfaction. After all certain countries are better than others in creating specific products and providing services.

References:

Moleskine Official Website

Nestlé Official Website About Us

Nestlé Official Website About Néstle’s Brands

Thames And Hudson Official About Us Site

MKT211 Assignment 2 Essay Writing No 1: International Marketing

 

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International Marketing Entry Mode

Have you come across a point of time in which your business is running well and profits are high but you don’t know how to improve? Or have you thought of expanding but just isn’t sure how to? Well, you’re in luck! This is my post on international marketing. After you read this blog post, I’m sure you will definitely understand more about how to enter the international market.

For the past few decades, there has been a rise in firms expanding into global market. When a firm decides to enter foreign market, the next question to ask is which entry mode should be used. There are different types of entry modes with varying advantages and disadvantages as well as risk implementation. By understanding the following different types of entry modes, one will be able to understand how to significantly rise one’s sales effectively and efficiently to cover up the increased costs. The following strategies are the main entry options open to you.

While big business gain subsidies and political access, small businesses drown in red tape, and individuals now risk being classified as terrorists for complaining about it. Economic globalization is about homogenizing differences in the worlds’ markets, cultures, tastes and traditions. It’s about giving big business access to a global market. Zac Goldsmith

Joint Venture

Two or more investors share ownership and control over property rights and operation when they practice joint venturing. In international marketing, joint ventures are a more extensive form of entering into foreign markets, either involving contract manufacturing, joint ownership, management contracting or licensing. (Kotler and Ketler 2012)

Licensing

Licensing is the method of entering the international market by an agreement with a license in the foreign market. It offers the right use of manufacturing process, trademark, patent, trade secret, and other valuable item for a fee or loyalty. An example is Coca-Cola license bottlers around the globe by supplying them with syrup needed to produce the product.

Contract Manufacturing

Contract Manufacturing occurs when one company have a contract with manufacturers in the foreign market to produce its product or provide its services. Take Sears for example; Sears opens up department stores in Mexico and Spain by finding qualified manufacturers to produce man of the product itself.

Management Contracting is the joint venture in which domestic firm supplies capital. Thus the domestic exports management services rather than products. In the case of Hilton, contract manufacturing is utilized in order to bring Hilton hotels to the world.

Joint Ownership

A joint venture whereby the company joins investors from foreign markets in order to create a local business in which the company shares joint ownership and control. KFC entered Japan market through joint ownership with Mitsubishi, a Japanese conglomerate and the largest poultry producers in Japan. This is due to the fact that Mitsubishi understands the Japanese culture and has intensely large capital.

The advantages of joint venture is the sharing of risk and ability to combine the local in-depth knowledge with a foreign partner with know-how in technology or process. The foreign partner may have more skills and labor than you have but might not have the capital to carry out the work. Thus, by having joint venture agreement, two companies can interchange their strengths and overcome weaknesses. The second advantages is its joint financial strength. Due to the fact that they work together, their capital budgeting comes from two companies instead of one. This gives both companies more capital to produce better products, by improving research and development as well as collecting valuable consumer inputs. Joint venturing with one company may be the only method for achieving source of supply for a third country.

However, even joint venture has its own disadvantages, which is that their partners do not have full control of management in the industry and that it is generally impossible to recover capital if one wants to drop out of the investment. What’s more is that like any kind of partnerships, joint venture requires implementing the concept and maintaining relationship. A rise of disagreement on third party markets to serve because partners may have different views on expected benefits. Furthermore, joint venture regulations are often subjected to substantial interpretation and arbitrariness. Major problems can arise due to lack of planning and communication, thus leading up to increasing conflicts of interest, troubles with disclosure of sensitive information and disagreement over how profits will be divided. The joint venture may, for example, identify a particular market as a profitable target, yet the headquarters of one of the partners may already have plans for serving this market and would require competing against its own joint venture.

Exporting

In International Trade, the terminology exporting is the action of shipping and selling goods that are manufactured in one country, out of a country’s port into another future sale or trade. The sellers of such goods and/or services are referred to as an “exporter” and is based in the country of export whereas the overseas based buyer is referred to as an “importer”, while “exports” refers to selling goods and services produced in the home country to other market. The sale of such goods considerably adds to the producing nation’s gross output due to the scale by which the nation sells their goods. The ability to export goods helps an economy to grow by selling more overall goods to foreign markets thus derive a substantial portion of their annual revenues from international markets. Exporting can defined as the process of entering a foreign market by sending products and selling these goods through independent international marketing intermediaries (indirect exporting) and through company’s own branches or sales representatives.

One of the many advantages of exporting is that a firm is able to manufacture in a home based factory thus, it is less risky as compared to manufacturing in foreign countries. Another of the endless advantages of exporting is that it gives an opportunity to understand and learn overseas markets before carrying out foreign investment directly, and this would reduce the potential risks of operating overseas both during the time of operation as well as in the future. Company typically start with exporting due to the fact that it requires less investment although opening a branch is necessary and has lower risk due to the fact that intermediaries know operation situations well.

Though nothing is free from disadvantages, and exporting is mainly leaving the success of the exports at the hands and mercy of overseas agents. Much control has to be done in order to be weighed against the advantages. For example, in the exporting of African horticultural products, the agents and Dutch flower auctions are in a position to dictate to producers.

An excellent example of how exporting can be substantially benefiting, we will have to refer to McGraw and Hill’s textbook, in which explains that Landmark have used European local distributor to provide software for IBM mainframes in the region and just after a year of business, majority of their sales originates from Europe. It is due to the step forward that IBM took in expanding out to international market, that it has successfully achieve a large sum of profits.

Direct Investments

Direct investment is the entering of a foreign market by developing foreign based assembly or manufacturing facilities. The company that wants to direct invest has to have a large experience in exporting and large foreign market. Direct investment would require tedious managing of assembly facilities, manufacturing facilities and have Greenfield strategy.

The advantages of direct investment is that the company whom are market seekers can experiences better investment climates (great opportunities), and the ability to overcome trade barriers, seeking to expand within markets. While those efficiency seekers attempt in obtaining the most economical sources of production, thus affiliating in multiple markets with highly specialized products lines, or part that of, as well as exchanging their production in order to maximize benefits while putting minimum effort and resources.

The company has to have much pushing and encouragement through the incentives. Usually without incentives, the benefits of direct investment would not be that high and as a result, fiscal and financial incentives as well as non-financial incentives are provided.

The advantages that firms would receive is the low cost of production as well as the access to resources including technology. The firms can also get access to the foreign markets thus receiving more revenue and brand recognition as well as loyalty. The firms can also learn about foreign markets and develop new industries.

The disadvantages are that the company may not have expected the unstable economic situations and weak and unsteady political as well as legal system. To top all of that, strong competitors might arise out of the blue due to the increasing potential of the industry.

To sum it all up, a firm is able to enter foreign markets through many means, such as entry from the home base (direct), which includes the use of agents, distributors, government and overseas subsidiaries and (indirect) includes the use of trading companies, export management companies, piggybacking or counter trade. One can also make entry into international market while basing in a foreign base through licensing, joint ventures, and contract manufacture. Each method has its own set of advantages and disadvantages, which the marketer must carefully consider before making a complex choices. As for my business, I chose to enter international market by exporting due to the fact that I believe it is less risky in terms of quality control; I can check the quality of my produce easily and not risk customer dissatisfaction. It also allows me to understand the international market without having to create such a big facility in the foreign country, so it would be easier to exit the foreign market whenever I want to.

Reference:

International Business, McGraw-Hill,2005 pg.536 International Marketing,

Michael R. Czinkota & Ilkka A. Ronkainen, 2007 pg.300,

International Marketing, Vern Terpstra & Ravi Sarathy 2000, pg.20